ProTechnology offers support and development services for all the solutions referenced on our website. No one has more experience with JetTrac, JetTrac DocOrigin and Adobe/JetForm Central products than we do. Whether you want fixes or changes to older forms, or you just have a question you can't answer, we're here to help. We have years of experience with issues like yours and we are still have the experience in house to handle your issue, quickly and professionally.
Support Plans
Type 1 Development/Support Plan (DSP)
This plan provides for a pre-paid block of Development/Support hours that can be used for any kind of development, support or consulting that you need. The Development/Support Plan’s per hour pricing decreases with more hours that you purchase at one time. The normal pricing is for work that can be scheduled in advance. Panic scheduling may use more "hours" off of your plan than hours actually worked. The actual rate would be determined based on the nature and timeframe of the emergency (e.g. Sunday morning at 2 a.m.). We will discuss with you before we start work, the rate we will use for that emergency. Contact your ProTechnology Account Executive for more information and pricing.
Type 2 Annual Maintenance and Support Plan
This annual plan that entitles you to phone, email, and online support. This plan also entitles you to any and all software upgrades as they are released. We will help you with product-related issues that arise. Any complex issue can be escalated until we get them resolved. Specifics of these plans are covered in an M&S Agreement.
Contact your ProTechnology Account Executive for more information and pricing. After you have a plan, call us at (805) 527-1248 or fill out our tech support request page for assistance.
For more information contact us or call toll free at 1-877-872-2123 or (805) 527-1248 | Note: On-site support, consulting and training will be quoted upon request.